Privacy Policy

Updated: January 22, 2026

Data Controller

Novaservio is the data controller of your personal data. You can contact us at:

  • Address: Calle 123 x 68 No 660 Int 7 Gran Herradura Sur CP 97314, Caucel - Mérida, 97314 Mérida, Yuc.
  • Phone: +52 999 481 9011
  • Email: info@novaservio.com

Personal Data We Collect

We collect the following types of personal data:

  • Identification data: full name, email address, phone number
  • Communication data: messages and inquiries sent through contact forms
  • Technical data: IP address, browser type, pages visited, time spent
  • Cookies and similar technologies: user preferences, browsing data

Processing Purposes

We use your personal data for the following purposes:

Primary Purposes (necessary for the service):

  • Respond to your inquiries and provide educational information about retirement and Afores
  • Establish telephone or email communication
  • Comply with legal and regulatory obligations

Secondary Purposes (require additional consent):

  • Sending promotional information about related educational services
  • Statistical analysis to improve our services
  • Content personalization according to your interests

Legal Basis

The processing of your data is based on:

  • Your express consent for specific purposes
  • Performance of a service provision contract
  • Compliance with legal obligations
  • Legitimate interest to improve our educational services

ARCO Rights

You have the right to:

  • Access: Know what personal data we have about you
  • Rectification: Request correction of inaccurate or incomplete data
  • Cancellation: Request deletion of your data when unnecessary
  • Opposition: Object to processing for specific purposes

To exercise these rights, send a request to info@novaservio.com with the following information:

  • Full name and contact information
  • Clear description of the right you wish to exercise
  • Documents that prove your identity

We will respond to your request within 20 business days following its receipt.

Data Transfers

Your personal data may be transferred to:

  • Technology service providers for website functionality
  • Web analytics companies to improve user experience
  • Competent authorities when required by law

All transfers are made with appropriate security guarantees.

Data Retention

We retain your personal data for:

  • The time necessary to fulfill the described purposes
  • The periods established by applicable legislation
  • Until you request its cancellation and there are no legal impediments

Security Measures

We implement technical, physical and administrative security measures to protect your data:

  • Encryption of sensitive data
  • Access control through authentication
  • Regular backups
  • Staff training in data protection

Modifications

This Privacy Policy may be modified. Updates will be notified through the website at least 10 days in advance.

Contact

For any questions about this policy or the processing of your personal data, contact us:

  • Email: info@novaservio.com
  • Phone: +52 999 481 9011
  • Address: Calle 123 x 68 No 660 Int 7 Gran Herradura Sur CP 97314, Caucel - Mérida, 97314 Mérida, Yuc.