Cookie Policy

What are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to remember your actions and preferences over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

How We Use Cookies

At Novaservio we use cookies to:

• Remember your language preferences (Spanish/English)
• Improve website functionality
• Analyze traffic and user behavior
• Personalize content according to your interests
• Remember your cookie consent

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be disabled. They are usually set in response to actions made by you which amount to a request for services.

• Cookie consent: Remembers if you have accepted or rejected our cookies
• Language preference: Maintains your language selection between pages
• Session security: Protects form integrity

Functionality Cookies

These cookies allow the website to provide enhanced functionality and personalization. They may be set by us or by third parties whose services we have added to our pages.

• User settings: Remembers display preferences
• Forms: Maintains information entered in forms

Analytical Cookies

These cookies help us understand how visitors interact with the website by providing information about the areas visited, the time spent on the site, and any issues encountered.

• Traffic analysis: Most visited pages, time spent
• User behavior: Navigation and interaction patterns
• Site performance: Error identification and optimizations

Specific Cookies Used

Third-Party Cookies

Some of our partners may set cookies on your device when you visit our site:

Google Analytics (if implemented)

• Collects statistical information about site usage
• Data is anonymized and aggregated
• Duration: up to 2 years

CDN and External Resources

• Font Awesome, Google Fonts for visual elements
• JavaScript libraries for functionality
• Duration: according to provider policy

Cookie Control

Management through Website

You can manage your cookie preferences using our consent banner that appears when visiting the site for the first time. You can also access settings at any time through the "Configure Cookies" button in the footer.

Browser Settings

You can also control cookies directly through your browser settings:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Cookies and site permissions

Note: Disabling certain cookies may affect website functionality.

Cookie Duration

The cookies we use have different durations:

• Session cookies: Automatically deleted when closing browser
• Persistent cookies: Remain on your device for a specific period or until you manually delete them

Policy Updates

We may update this Cookie Policy occasionally to reflect changes to our website or applicable regulation. When we make significant changes, we will notify you through an updated cookie consent banner.

Consent

By continuing to use our website after our cookie banner has been displayed, you consent to the use of cookies in accordance with this policy. You can withdraw your consent at any time by modifying your cookie settings.

Contact

If you have questions about our Cookie Policy, you can contact us:

• Email: info@novaservio.com
• Phone: +52 999 481 9011
• Address: Calle 123 x 68 No 660 Int 7 Gran Herradura Sur CP 97314, Caucel - Mérida, 97314 Mérida, Yuc.